ABOUT THE COURSE
The environment within which enterprises operate is insistently a high-pressure zone given the rate of technological advancement, competition, changing markets and consumer tastes as well as government policies and enterprise internal dynamics. In view of the aforesaid, progressive organisations are those that correctly read their environment and act appropriately.
Change is therefore an imperative, a force that compels enterprises to make responsive, proactive, and strategic adjustments that define how they purport to traverse the future. As such, management have a zero choice but to embrace change and adopt shrewd change management strategies lest their organisation becomes extinct under their stewardship. In essence, change management is about guidance on how we prepare, equip and support individuals to successfully adopt to change and drive organisational success and outcomes. It involves effectively leading the individual or team facilitating their transition from their current state to the desired state.
The course will begin by looking at the concepts of change and change management and discuss the general triggers of organisational change. It will further deliberate on applicable change management principles and working techniques for planning, executing, and sustaining change.
Discussions will equally focus on change management models describing their applicability and relevance to varying organisation circumstances. In addition, the course acknowledges resistance to change as a key impediment to change success. We will discuss the key causes of such resistance and propose remedial strategies of dealing with resistance including the contributory effect of organisation culture.
WHO SHOULD ATTEND
This course is suitable for a cross-disciplinary functional and business audience in new and old supervisory and managerial positions such as division heads, senior managers, managers, and directors.
BENEFITS TO THE ORGANISATION
Organisations will benefit in the following ways:
- Have change conversant leaders and managers who correctly read the future and adjust accordingly.
- Learning and adaptive organizations will always safely traverse the future.
- Have employees who understand change as a positive imperative and least resistant to change.
LEARNING OUTCOMES
After completing the programme, participants should be able to:
- explain the concepts of change and change management.
- describe both the internal and external drivers of change.
- distinguish between planned and reactive change.
- discover the objectives, benefits, and challenges of change management.
- Identify and mitigate risks associated with change management.
- describe different change models and their practical applications.
- describe the people transitions during the change process
- explain change resistance and strategies of managing resistance to change.
- discuss the principles and techniques for successfully implementing change.
CONTENT COVERED
Module 1: Understanding Organizational Change
- Defining change.
- The gains of change
- The areas or types of change
- Internal drivers of change.
- External drivers of change.
- A look at different forms of organizational change.
Module 2: Defining and Understanding Change Management
- Defining change management
- Understanding organization change management
- Exploring different types of change management
- The change management objectives
- Change management benefits
- The challenges of change management
- The change management techniques
Module 3: The Change Models: Application in Leading and Managing Change
- The ADKAR Change Management Model
- Prosci’s 3 – Phase Change Process Model – Preparing for change – Managing change – Reinforcing change
- Kotter’s 8 – Step Change Model
- Kurt Lewin’s Process Model for Organizational Change
Module 4: Resistance to change
- Understanding why people resist change
- How organisations resist change
- Appreciating barriers to change
- Challenging mediocre thinking in organisation culture
- The change management myth
Module 5: Managing Transitions
- The difference between change and transition
- Stages in transition – Ending, Losing, and Letting Go. – The Neutral Zone. – The New Beginning.
- Understanding the transition management process
Module 6: Principles of Change Management
- Defining principles of change management
- The ‘6’ classifications of the principles – Change alignment – Change leadership and ownership – Commitment and buy-in – Change processes – Organization culture
- Unpacking the ‘22’ change management principles within the ‘6’ classifications
DELIVERY MODE AND FACILITATION STRATEGIES: The programme will be facilitated through structured classroom activities and/or live virtual sessions including:
- Pre-course evaluation questionnaires
- Lecturing,
- Discussion facilitation,
- Simulation group discussions and presentations, and
- Real life case studies.
ASSESSMENT METHODS
A variety of assessment tools will be used throughout the course to gauge the level of understanding of the participants. These include mixture of individual and group presentations done in class, practical modelling exercise and Q and A sessions.
CERTIFICATION: Certificate of attendance will only be issued upon continuous attendance and successful completion of the course. For one to be eligible for a certificate, one must attend all the three days of the course throughout the duration of the programme and participate in the activities of the programme.