About the course
Negotiating with debtors and collecting on outstanding debt can be a time-consuming task, especially when working with debtors who are unable or unwilling to repay their debt.
The key is to properly prepare oneself beforehand with effective collection strategies to successfully negotiate a promise to pay.
You will learn to manage the entire collections process from making contact with the debtor, negotiating payment and preparing correspondence, to understand the strategies that lead to a successful negotiation.
What you will learn
Upon completion of this programme, the learner will be able to:
- Communicate orally with debtors in the recovery of debt
- Negotiate an arrangement with a debtor in the recovery of debt
- Compile debtor correspondence in accordance with legislation and standard procedures
Course Content
- Section 1: Fundamentals of Debt Collection
- Section 2: Engaging with Debtors
- Section 3: Negotiating Payment
- Section 4: Handling Debtor Queries and Objections
Course Structure
- Lectures, Role-Plays, Structured
- Classroom Discussions / Debates and
- Practical Assignments.
Assessments
Formative assessment is done through practical exercises and discussions, and summative assessment is done through submission of a PoE, making use of practical workplace activities.
Accreditation
This programme is registered and accredited as a learning programme on the BNVQF (Botswana National Vocational Qualifications Framework).
Certification
Certification of learning achievement will be issued upon successful completion of the summative assessment and the learner being deemed competent.
Entry Requirements
It is assumed that learners are working in a debt recovery/collections environment or will work in a debt recovery/collections function. Learners further needed to complete a Credit Assessment or related course.
Duration
Two days